Shipping

G16 Skin Repair is sold online only and is shipped from the United Kingdom. Below are our delivery options and costs. The options available to you, and the exact cost, are always shown at checkout before you pay.

United Kingdom
Express delivery, 1 to 3 business days: £6.99.
A free standard delivery option is also available on eligible UK orders.

Europe
Standard International, 2 to 11 business days: £13.99.
Express International, 2 to 7 business days: £26.99.

United States, Canada, Australia and other international destinations
Standard International, 3 to 17 business days: £13.99.
Express International, 2 to 11 business days: £26.99.
This covers the United States, Canada, Australia, New Zealand, Japan, South Korea, Singapore, Malaysia, Hong Kong SAR, Switzerland and the United Arab Emirates.

India
Standard, 5 to 20 business days: £13.99.
Express, 3 to 5 business days: £26.99.

Sri Lanka
Standard, 5 to 15 business days: £18.99.
Express, 3 to 5 business days: £39.99.

Israel
Standard, 3 to 15 business days: £19.99.
Express, 3 to 5 business days: £49.99.

If your country is not listed above, please email info@g16lotion.com before ordering and we will let you know whether we can deliver to you.

Delivery times
The times above are business days from dispatch and are typical rather than guaranteed. Delivery can be affected by customs, weather and carrier delays outside our control.

Tracking your order
You will receive a tracking number once your order has been dispatched, and you can also track an order from My Account on this website.

If your order was sent with DHL, track it at dhl.com using your tracking number. You may need to contact your local DHL office for the latest update. If it was sent with Royal Mail, track it at royalmail.com/track-your-item.

Customs and import duties
Orders shipped outside the United Kingdom may be subject to import duties or taxes charged by the destination country. These are set by that country and are the responsibility of the recipient.

Returns
Every order is covered by our 21 day money back guarantee. Full details are on our 21 Day Money Back Guarantee and Return and Refund Policy pages.

Need help with a delivery?
Email info@g16lotion.com with your order number and we will look into it for you.